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Deposits and Online Access

Your deposit will be registered with the Deposit Protection Scheme (DPS). It’s easy to access your deposit via their website, you just need your Deposit ID and Repayment ID handy if you are the lead tenant.

Once you have accessed your deposit, you can:

  • View the details of your deposit
  • Update your contact details
  • Request a payment when you move out
  • Access information on their processes

How do I update my details?

Throughout your tenancy you can access the details of your deposit online and are able to keep your contact details up to date. This is especially important if your phone number or email address changes. When you move out, please provide us with your new postal address. It is important that you update your account with this address as your landlord/letting agent cannot do it for you.

What happens when I move out?

At the end of your tenancy, you and your landlord/letting agent need to agree how your deposit will be repaid.

Repaying your deposit.

You will need to log in to your account using your Deposit ID and Repayment ID. Your landlord/letting agent will also need to log in to their account using the Deposit ID and their Repayment ID. This does not have to be done at the same time, but no amount of the deposit will be released until both parties have submitted their instructions. This can also be done jointly, but both parties will need their Repayment IDs. You can also complete this process by completing a paper form.

What happens if we can’t agree on how the deposit is repaid?

If you can’t agree on how your deposit should be repaid, you can use our independent Alternative Dispute Resolution (ADR) service to resolve the dispute. It’s free to use and avoids the need for court action.

Once you and your landlord/letting agent have agreed to use this service, we’ll ask you to send us any evidence you would like our independent, legally trained adjudicators to consider.

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