Services We Offer

We have stood out from our competitors by not charging agency fees to students since our inception in 2006. Since then we have developed a reputation for offering a higher level of service to our landlords and to our tenants by taking a proactive approach to both our management and tenant finding services. Our focus is to build a relationship with you as a landlord that is professional and delivers on every level.

Our fully managed service is aimed to offer you the maximum peace of mind by handling everything from the day-to-day management of maintenance, collection and processing of all monies, certificates and license renews, regular property inspections to ensure upkeep as well as our recommendations for the property to keep you ahead of the pack and maximise its rental potential. You can be as involved or removed as you like, with the same assurance and hands on service that we’ve provided our landlords for years.

With our Tenant Find service you have access to one of the largest sources of potential student tenants in Cardiff, the only agency directly recommended by Cardiff University and the Students Union. The service includes taking all the initial payments, setting up the tenancy and guarantor agreements, standing order mandates, deposit registrations as well as processing any future renewals or tenant swaps that may arise.

We provide two services, ‘Fully Managed’ and ‘Find Tenant Only’.

For the ‘Fully Managed’ service our set up fee is 25% of a full month rent plus VAT (Minimum of £225 plus VAT). In addition the monthly management charge is 12% plus VAT of the collected rent. On the first let a professional inventory will need to be carried out. This will be an additional cost depending on the size of the property.

The ‘Find Tenant Only’ service is a one off set up fee of 75% of a full month’s rent plus VAT. Set up fees are usually deducted from the first month’s rent and the remainder paid via a bacs payment. Alternatively you can pay your fees in advance.

The table below shows the services that are provided for our fully managed and find tenant only services.

We request that all tenants have a guarantor. The guarantor is normally a family member or family friend who will guarantee the tenant. This means, if the tenant cannot or will not pay the rent, you have the right to request that the guarantor pays on their behalf. Guarantors are required as most student tenants do not yet have a credit or rental history or a regular income. Some students such as students from outside the UK do not have UK based guarantors. In this instance we request that they pay an increased deposit to ensure that any outstanding rent and damages can be covered by the deposit.

We request that tenants pay a deposit of one month’s rent plus £50 each to secure the property. If the tenant does not have a guarantor the deposit is two month’s rent plus £100 each. If you have chosen us to manage your property or you use the Deposit Protection Service as your deposit scheme we will register the deposit with the Deposit Protection Service. If you have chosen our find tenant only service and your chosen deposit scheme is My Deposits or The Dispute Service we will collect the deposit send you all the tenant information for you to register the deposit and once the registration number has been confirmed we will transfer the deposit to you.

An inventory and schedule of conditions is essential to have done before letting your property as it details everything that is in the property and any damages. The inventories are carried out by an independent company and the charge usually depends on the number of bedrooms. If you have your own inventory you will need to supply us with a copy otherwise we will automatically arrange one for you. Without a detailed inventory it may not be possible to claim for any damages at the end of the tenancy.